FAQs

Answer & Questions

  • Would I able to get a revision or a refund?

    Yes, you will be able to utilize these options. However, if you want a revision, you need to submit feedback and ask for the changes within three days after your order is delivered. The free revision will be provided to you, considering there are no additional requirements. To claim the refund, you need to provide a valid reason, and it should be claimed within three days after the order delivery. Our expert team will review your claims before processing a refund.

  • How many times do you revise the project until I'm fully satisfied?

    You can get your project revised as many times as you want, considering the reason is valid, and you apply for the revision within three days after your order submission. The revision requirements should comply with the initial requirements you shared. New requirements are not catered in the revisions.

  • Will Immentia return my amount if I'm not satisfied with the results?

    We make sure to deliver the best results, but we make complete refunds in an unfortunate event where you are not satisfied. Once a refund request is made, our team goes through the claim thoroughly. In case we are at fault, we offer free revisions until you are satisfied, and in cases where clients are not satisfied, their refund is processed.

  • Can I cancel the service?

    You can send us an email or get in touch with the customer representative regarding the cancellation request. We will then check the status of your task. If you have asked for cancellation, but our team has started working on the task, we will deliver the parts completed and inform you of the cost incurred. The incurred cost won't be returned, while the remaining amount will be refunded. If the task has not been initiated before you asked for cancellation, you will be given a 90% return.

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